The Bilingual Quality Assurance Coordinator serves as a vital link between clinicians and families, ensuring timely and appropriate resolution of concerns that impact patient care. Join KidsCare Home Health—an award-winning organization committed to excellence and compassion. We offer a supportive work environment, full benefits, and opportunity to be a part of a company that makes a positive impact in pediatric clients and their families lives. 

The Quality Assurance Coordinator will act as a liaison between clinicians and families to ensure that all questions, concerns, and issues which may directly affect the patient’s quality of care are addressed timely and appropriately and in the language the client and caregiver's prefer. (English and/or Spanish) 

Essential Duties and Responsibilities

• Run patient satisfaction reports and intervene to solve identified concerns.
• Use agency ticket system to complete daily workflow and follow-ups.
• Work with clinicians and families to resolve concerns (compliance, scheduling, etc.) within a timely manner.
• Speak with family members on the phone to identify concerns, issues, de-escalate tensions and identify resolutions to improve healthcare outcomes.
• Communicate and collaborate with the team to achieve departmental and company goals.
• Comply with all company policies, practices, and procedures.
• Other duties as assigned.

Education and Work Experience

• High school diploma or general education degree (GED).
• One (1) to two (2) years of healthcare experience preferred.
• Prior customer service experience preferred.

Other Qualifications and Skills

• Bilingual English/Spanish with an ability to read, write and speak both languages fluently.
• Proficiency with Microsoft Office and other databases.
• Ability to handle confidential and sometimes difficult conversations professionally.
• Ability to carry out detailed but involved written instructions, able to problem solve with few variables.
• Adaptable and self-motivated.
• Handle multiple tasks simultaneously.

Physical Demands/Working Environment

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Ability to sit at a computer for an extended period.
• Light to moderate physical activity and lifting is required.
• Specific vision abilities required by this job include close vision requirements.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About KidsCare

Established in 2003, we are a pediatric home health agency serving children with special needs across the country. Our focus is on nursing, speech, physical, and occupational therapy as well as providing case management for children up to 18 years of age.  Founded upon the principle that patient care/therapy is most effective when it is one-on-one, set in a familiar environment and includes family member and caregiver involvement, the organization has grown from its original roots in Dallas Texas to a multi-state operation.  Regardless of this growth, however, our original commitment of providing quality health care to every child and family serviced as never changed.