Pursue your passion and fulfill your purpose at KidsCare! KidsCare Home Health is a multi-award-winning organization who was most recently recognized as a 2024 U.S. Top Workplace. As an award-winning organization, we are looking for dedicated professionals who will embrace the KidsCare core values. At KidsCare we desire to work with individuals who embody the values of the organization which together create our C.A.R.E. culture. 

The IT Specialist Intern will ensure proper computer/device operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands- on help at the computer/device level.

Essential Duties and Responsibilities

• Excellent communication skills with a commitment to understanding customer requirements and business objectives. 
• Patience and ability to train users in both new and existing IT systems.
• Conduct IT-related training to new hires, users, and technical teams as needed. 
• Field incoming help requests from end users via both telephone and e-mail in a courteous and timely manner. 
• Enters service-related information into ticketing system, ensuring system is updated once action has been taken; maintains accurate records and files; documents progress and procedures performed; generates systems reports periodically.
• Identify and learn appropriate software and hardware used to support the organization. 
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Comply with all company policies, practices, and procedures. 
• Other duties as assigned. 

Education and Work Experience Requirements

• High School diploma or General Education Degree (GED).

Other Qualifications and Skills

• Knowledge of basic computer hardware.
• Prior experience with desktop and server operating systems, including Windows OS.
• Working knowledge of diagnostic utilities.
• Excellent Customer Service skills.
• Exceptional verbal and written communication skills.

Physical Demands/Working Environment

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Ability to sit at a computer for an extended period.
• Moderate physical activity including lifting, standing, kneeling, and walking.
• Specific vision abilities required by this job include close vision requirements (clear vision at 20 inches or less).
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About KidsCare

Established in 2003, we are a pediatric home health agency serving children with special needs across the country. Our focus is on nursing, speech, physical, and occupational therapy as well as providing case management for children up to 18 years of age.  Founded upon the principle that patient care/therapy is most effective when it is one-on-one, set in a familiar environment and includes family member and caregiver involvement, the organization has grown from its original roots in Dallas Texas to a multi-state operation.  Regardless of this growth, however, our original commitment of providing quality health care to every child and family serviced as never changed. If you are looking to be a part of a company whose culture is rooted in the C.A.R.E of others, please review the opportunity below and be sure to visit our website at  https://kidscarehomehealth.com/careers-overview/ for a full listing of our open positions.